Washington Roofing Company

Opinions

• Jennifer Leggett

  Sep, 29 2018
  ★ ★ ☆ ☆ ☆
  I asked these roofers to look at my roof - it was leaking. At the first call the person who answered the phone assumed I couldn't tell the difference between a leaking roof and and a non roofing issue - actually told me that it probably was not the roof. The inspection and repair was done fairly quickly, however it took over a month and 3 calls from me to find out what was found/done. And I might mention that no one gave me an estimate or any communication before they did the repair. My fist call was 2-3 weeks after they went and I was told by the person who answered the phone that the paperwork was turned in but she was too busy - had to do payroll- to look it up and promised to call me the next day. She did not. Don't get me wrong, I want people to get paid.
  Today I called again (over a month after they went) and the receptionist was friendly today - and was able to find my paperwork. This how I found out they fixed the problem (it was a roofing issue - go figure). They sent the bill last week to the house (not my address , I rent the house out) They had never bothered to find out my address.
  Overall, I'm sure the work was fine, they did not try and sell me a whole new roof - but they have serious problems with how their office works!

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